Frequently Asked Questions

  • I'm trying to request production access but I do not have a redirect URL.

    If the API does not describe that a redirect URL is needed but the registration form is requiring one, please use your site URL.

  • I'm an existing Ally Supplier, am I already registered in developer portal?

    Welcome! No, you'll still need to create an application and request production access however we will want to associate your new application id to anything existing so please make mention of this when enrolling.

  • Do the Ally APIs use OAuth?

    Third party applications authorizing against Ally APIs will use oAuth 2.0

    For more information please see: Get Started -> Authentication

  • How do I recover my password?

    By clicking the "Reset your password" tab.

    Enter your email address and press the submit button.

    Password reset instructions will be sent to your registered email address.

  • What is the difference between an API and an API Product?

    API stands for Application Programming Interface, which is a software intermediary that allows two applications to talk to each other. An API product bundles resources (such as API proxies) in order to provide a specific level of access and functionality for client app developers. On the other hand an API product typically specifies a list of API proxies, along with access limits, API key approval method, and other configuration that should be in place for all of the bundled proxies.

  • What is the difference between the sandbox URL and a live URL?

    Sandbox APIs are oriented towards enabling consuming apps, independent of API producers, to construct and test software that uses published APIs. Effectively, the APIs available on sandbox URLs emulate the contracts of production API Products. Perfect for consuming apps to use for building MVPs before moving on to the live URLs.

  • I’m not getting the expected response. Who do I contact?

    We are not just committed to your personal and financial wellness.

    Have a general usage question or something else? Contact us!

    Reporting a bug? We'll need your help understanding the problem. Please provide as much information as possible. Ideally, that includes:

    • Error code, status, response
    • API - full request and response
    • Timestamp
    • Any relevant steps to reproduce
    • Use case

     

    Something missing? Please include:

    • Feature description
    • Business/consuming application use case

     

    We will respond to your request at our earliest opportunity!

  • Where do I go to request API keys?

    An API key is a unique identifier used to identify and authorize a user, developer, or application to an API. An API key should be unique and specific to an environment and can help provide metrics, reporting and logging to a specific consuming application.

    To request an API key:

    • Login in or Sign Up to create your account
    • Navigate to APIs...